The Situation

Susan* is in a senior position within her industry and has been employed in her chosen field for her entire career. She is a strong-willed, ambitious woman in her early fifties, located in Sydney’s West.

While at work, Susan* experienced two incidents leading to injury that occurred within a year of one another. The first involved an unsecured block of wood falling onto her head and neck, leading to nerve damage. Upon her return to the workplace, Susan* slipped and fell on a metal flooring panel which injured her lower back and hip. Although Susan* initially sustained some serious physical injuries, the most debilitating aspect was the lack of confidence and anxiety she experienced following both incidents.

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The challenge

It was a long time before Susan* had suitable duties following her second injury and this only added to her anxiety. Additionally, much of the time she felt uncertain about the duties suggested.

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The approach

Susan* was referred to Actevate by Allianz to support her throughout her recovery and to provide a personalised plan to get her back to work safely and effectively. Actevate ensured a multi-disciplinary approach to her treatment and Susan* was very committed to the treatment plan Actevate provided.

The treatment that Actevate recommended to suit Susan’s* needs in this specific situation was a combination of physiotherapy, exercise physiology, psychiatry and psychological counselling. These treatments would sometimes occur in conjunction, depending on the most effective strategy for Susan* and her recovery. Susan’s* treatment progressed well with Actevate’s oversight because she was truly determined to make a full recovery and get back to work.

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The transformation

Actevate encouraged improved communication between treating parties and Susan’s* employer to ensure the duties she was expected to achieve were realistic. Everyone involved was on the same page due to the improved communication, and the best thing for Susan’s* recovery turned out to be exposure to the workplace.

Actevate facilitated the communication and bridged the gap between the treatment providers and her employer, which allowed Susan* to return to her role at her own pace without creating more anxiety and panic for her in such an unfamiliar situation.

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The Results

Susan* has made a full recovery.

She exercises regularly and has taken up studying as an extracurricular activity. Susan* also reached her ultimate goal of returning to her senior role at work and is continuing with her successful career.

This success was achieved with commitment, dedication and determination despite the odds. Actevate couldn’t be happier to have helped Susan*.

*Name changed to protect the privacy of the worker.

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